Legacy VPN Retired, Phishing Losses to Zero
Zero trust · Regional healthcare group · 12 clinics
Managed IT & Cybersecurity
Serving Berlin & the capital region region
Managed IT Services in Berlin for Startups and International Teams
We run IT for Berlin startups, scale-ups and the German offices of international companies: helpdesk, Microsoft 365 security, networks and backups, in English and under one SLA. Our team monitors your systems 24/7, and vetted local partners handle on-site work.
100% US-based engineers
24/7 NOCGDPR-conscious security< 15 min response
Since 1998
Operating since
24/7
Monitoring coverage
15 min
Critical incident response
100%
US-based engineers
IT for fast-growing, English-speaking teams in Berlin
Many Berlin tech companies hire internationally and work in English, but grow faster than their IT does. We put the foundations in place early: Microsoft 365 or Entra ID security, managed laptops, onboarding and offboarding that keep up with hiring, and backups you have actually tested. In Germany, personal data is protected under the GDPR and the German Federal Data Protection Act (BDSG), and NIS2 is extending cybersecurity obligations to more companies. We implement and document the practical controls behind both. This is practical security support, not legal advice.
01 / Capabilities
Managed IT services in Berlin
Managed IT & Co-Managed Ops
24/7 NOC, tiered helpdesk, endpoint fleet lifecycle, and patch windows we actually hit — either fully outsourced or alongside your internal team.
Co-managed IT services →Zero Trust & Identity Security
Conditional access, phishing-resistant MFA, least-privilege by role, and continuous EDR/MDR telemetry reviewed by humans, not just dashboards.
Service details →Cloud, Microsoft 365 & Entra ID
Tenant hardening, license right-sizing, Entra ID governance, and Azure/hybrid workloads with cost guardrails set before migration starts.
Service details →Networking: Wi-Fi 7, SD-WAN & SASE
Multi-site SD-WAN with SASE inspection at the edge, Wi-Fi 6E/7 refreshes, VLAN segmentation, and switching designed for high-density hybrid offices.
Service details →Backup, DR & Cyber Resilience
Immutable, air-gapped backups with quarterly live restore tests and RPO/RTO targets written into your agreement — not assumed.
Service details →Compliance Readiness & Audit Support
Gap assessments mapped to evidence your auditor can verify, with GDPR-conscious security controls for European operations, and remediation owners and dates.
Service details →Unified Comms & Hybrid Meeting Rooms
Teams Phone and cloud voice migrations off legacy PBX, plus conference rooms and QoS tuning that connect on the first try.
Service details →AI Enablement & Data Governance
Copilot and AI-agent rollouts with sensitivity labeling, DLP, and access review first — so productivity gains don't become a data-leak incident.
Service details →
02 / Market fit
Who we serve in Berlin, Germany.
Large, fast-growing SMB ecosystem. More price-sensitive than Munich or Frankfurt, but high volume and strong demand for M365, identity security, and AI governance.
Startups & scale-ups
Device lifecycle for fast headcount growth, Entra ID done right from day one, and due-diligence-ready posture.
Creative & media
High-bandwidth office networking, cloud collaboration, and practical security that doesn't slow production.
E-commerce
PCI DSS 4.0 readiness, uptime-focused monitoring, and incident runbooks.
Engagement benchmark
More price-sensitive than southern Germany; entry managed packages start at the lower end of our per-user pricing.
03 / Delivery model
How we deliver in Berlin.
One accountable team, one runbook, one SLA — with local hands where physical work is required and 24/7 remote coverage for everything else.
Remote-first
- /24/7 NOC coverage
- /CET helpdesk window
- /Lean monthly reporting
Efficient remote operations priced for earlier-stage budgets.
On-site via partners
- /Vetted Berlin field engineers
- /Hardware & network dispatch
- /Ticketed & reversible work
Local hands when physical work is required.
Projects
- /M365 setup & hardening
- /Zero trust starter packages
- /AI governance basics
Compact fixed-fee projects sized for growing companies.
Services for this office
Industries
Proof
Frequently asked questions
Yes. Standardised device and account onboarding means new hires get a ready laptop and the right access on day one, and leavers lose access the same day.
Our security and identity services are built around Microsoft 365 and Entra ID. If you run Google Workspace, we'll tell you in the review whether we're the right fit.
Our engineering and 24/7 operations team is based in the United States. For work that needs someone on site, we use vetted local field engineers who follow your runbook and report into the same ticket and SLA.
Managed IT is priced per user or device. Most small and mid-sized clients pay between US$1,500 and US$8,000 a month across their environment. Projects are quoted separately.
Contact
Book a free 60-minute infrastructure review for your Berlin operation.
Tell us where it hurts. We'll come back with a scoped assessment and a straight answer on whether we're the right fit for Berlin.