Ticket Backlog Cut From 340 to Under 30
Managed IT · Multi-site professional services · 180 staff
Serving Brussels & the Brussels-Capital Region
Brussels is home to trade associations, law and public affairs firms and the EU offices of global companies. We provide these teams with English-language IT support, Microsoft 365 security, networks and backups under one SLA. Our engineers monitor continuously, and Brussels-area field partners we've vetted cover physical work.

Teams working close to EU institutions handle sensitive policy positions, client strategies and member data, often from small offices with colleagues in other capitals. They need strong, documented security without a large IT team.
MFA, phishing protection and sensitivity labels help keep policy papers and client files where they belong.
Managed laptops and conditional access protect staff working from meetings, institutions and hotels.
Your Brussels office shares policies and tools with offices in other European cities.
Firewall, Wi-Fi and SD-WAN, monitored around the clock.
Immutable backups, restored as a test every quarter.
Associations, consultancies, law firms and company offices of up to a few hundred people that work in English and use Microsoft 365. If you need French- or Dutch-speaking technicians on site every day, a Belgian provider is likely the better fit.
Brussels is six hours ahead of the US East Coast. A critical incident gets a response within 15 minutes, day or night, and standard requests are acknowledged within one business hour during your agreed Brussels hours.
Physical tasks such as hardware replacement or cabling are handled by vetted local engineers who work from your documentation and log each visit in your ticket.
Belgium applies the GDPR, supervised by the Belgian Data Protection Authority. Belgium was among the first EU countries to bring NIS2 into national law, with the Centre for Cybersecurity Belgium as the national authority. We implement and document MFA, access control, logging, incident handling and tested backups, which most of these rules build on. Confirm your obligations with your advisers.
| Remote-first MSP (us) | Belgian IT provider | In-house hire | |
|---|---|---|---|
| Working language | English | Often French or Dutch | Depends on the hire |
| Offices in other capitals | Same team and SLA | Usually Belgium only | One site |
| Hours | 24/7 monitoring; 15-min critical response | Often business hours | Business hours |
| Security documentation | Included in monthly reporting | Varies | Depends on the hire |
Brussels offices are priced per user or device. Across their whole environment, most small and mid-sized clients pay US$1,500–$8,000 a month.
Managed IT · Multi-site professional services · 180 staff
Yes. We work with small, English-speaking teams that handle sensitive information and need documented security.
It depends on your sector and size. Belgium has implemented NIS2; your advisers can confirm whether you are in scope.
Our support is in English.
Our engineers are US-based and work 24/7; on-site jobs go to vetted Brussels-area engineers.
Usually 30 to 45 days. See the onboarding steps.
Tell us where it hurts. We'll come back with a scoped assessment and a straight answer on whether we're the right fit for your Brussels office.