Ticket Backlog Cut From 340 to Under 30
Managed IT · Multi-site professional services · 180 staff
Managed IT & Cybersecurity
Serving London & Greater London
Managed IT Services in London for US and International Companies
We run IT for the London offices of US and international companies: helpdesk, Microsoft 365 security, office networks and backups, under the same SLA as your other offices. Monitoring never switches off, and a vetted London field partner takes care of anything physical.
100% US-based engineers
24/7 NOCGDPR-conscious security< 15 min response
Since 1998
Operating since
24/7
Monitoring coverage
15 min
Critical incident response
100%
US-based engineers
One IT team for your US and London offices
Most London providers support London. Most US providers stop at the US border. If your company runs offices on both sides of the Atlantic, you end up with two IT suppliers, two sets of tools, two security standards and nobody who owns the whole picture.
We run both. Your London office gets the same monitoring, device management, Microsoft 365 security policies and reporting as your US offices, from the same team, with one runbook and one monthly report for leadership.
What we run for your London office
Day-to-day support for London staff
Your team gets a helpdesk that knows your environment, not a call centre reading from a script. Tickets come in by email, Teams or WhatsApp and sit in one queue with your US offices.
One Microsoft 365 tenant, one security standard
London users get the same conditional access, MFA and admin controls as your US users, so a UK sign-in is held to the same bar as one at head office.
Laptops ready on day one
New London starters receive a laptop enrolled in Intune with the right apps and policies. When someone leaves, their access is removed the same day and the device is wiped or reassigned.
Office network and links to your other sites
We look after the London firewall, Wi-Fi and switching, and connect the office to your other locations with SD-WAN.
Backups you have seen restored
Microsoft 365 and server data is backed up to immutable storage, and every quarter we restore a sample and send you the results.
Prefer to keep your own IT lead in charge? We can work as their London team instead.
Who we're a good fit for in London (and who we're not)
We work best with small and mid-sized companies that run Microsoft 365 and have a London office as part of a US or multi-country footprint: technology and SaaS companies in Shoreditch and King's Cross, professional services firms in the City, and businesses running several UK and European sites.
If you want an engineer sitting in your London office every day, a London IT company with local staff will suit you better, and we'll say so in the first call.
How support works across the Atlantic
London is five hours ahead of New York and eight ahead of San Francisco. Our operations team runs 24/7/365, so London mornings are covered while the US is asleep. A critical issue, such as an office outage or an active security alert, gets an engineer within 15 minutes at any hour; everyday requests are acknowledged within one business hour inside the London hours we agree with you.
On-site IT support in London
Remote fixes cover the everyday. For jobs that need a person in the room, like swapping a failed switch, wiring a new floor or moving offices across London, a vetted local field engineer goes in with your runbook and logs the work against the original ticket. We book each visit with you in advance, and who you call stays the same. See how this works across all our service areas.
UK GDPR, Cyber Essentials and security expectations in the UK
UK businesses must protect personal data under the UK GDPR and the Data Protection Act 2018, overseen by the Information Commissioner's Office (ICO). Many UK customers and public-sector buyers also expect suppliers to hold Cyber Essentials or Cyber Essentials Plus, the government-backed baseline for security controls.
Customer data stays in your own Microsoft 365 tenant, where it already lives; we administer it, we don't move it. Data processing and international transfer terms are agreed before we start. We're an IT provider, so treat this as operational guidance rather than legal advice.
Read our guide to GDPR for US companies in Europe. · NIS2 for US companies
Remote-first managed IT vs a London IT company vs an in-house hire
| Remote-first managed IT (us) | London IT company | In-house IT hire | |
|---|---|---|---|
| US and UK offices | One team, runbook and SLA | Usually UK only | One person, one site |
| Hours | 24/7 monitoring; 15-min critical response | Often business hours, 24/7 as an add-on | Business hours |
| On-site work | Vetted London field partners | Own engineers | Always on site |
| Security depth | Dedicated security engineers | Varies by provider | Varies by person |
| Cost model | Fixed monthly, per user or device | Monthly per user | Salary, tools and holiday cover |
How much does managed IT cost for a London office?
Pricing is per user or device, so a 25-person London office is quoted on 25 people, not on a flat bundle. Most small and mid-sized clients spend US$1,500–$8,000 a month across their whole environment. Our pricing page explains what's included and what's quoted separately.
Getting started with your London office
Start with the free 60-minute review. We look at your London setup alongside your US environment and come back with a scoped plan. Most clients are fully onboarded within 30 to 45 days; the steps are set out on our pricing page.
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Managed IT in London: frequently asked questions
Not as employees. Our engineers and 24/7 operations team work from the United States, and a vetted London field engineer handles anything physical, following your runbook and logging work in your ticket.
Yes. That's the main reason clients choose us: one team, one set of security policies, one runbook and one monthly report across both countries.
Around the clock for monitoring and critical problems, with an engineer responding within 15 minutes. Everyday requests are acknowledged within an hour during the London business hours in your agreement.
We can prepare your environment for a Cyber Essentials or Cyber Essentials Plus assessment: MFA, patching, device compliance, secure configuration and the evidence the assessor asks for. The certificate itself is issued by an accredited certification body.
We manage your systems where they are rather than copying data out of them. Engineers sign in with individual accounts protected by MFA, credentials sit in a vault, every change is logged, and we agree UK data processing and transfer terms with you before starting.
It's priced per user or device. Across their whole environment most small and mid-sized clients pay US$1,500–$8,000 a month; our pricing page has the details.
Contact
Book a free 60-minute IT review for your London office
Tell us where it hurts. We'll come back with a scoped assessment and a straight answer on whether we're the right fit for your London office.