Managed IT Pricing: How It Works and What's Included
Managed IT is priced per user or device, so you pay for the environment we actually run. Most small and mid-sized clients pay between US$1,500 and US$8,000 a month, depending on headcount, compliance needs and on-site requirements. Your free 60-minute review ends with a scoped quote, not a guess.
What's included in managed IT
- 24/7 monitoring of devices, servers, network and cloud services
- Helpdesk triage and remote support for your users
- Patch management on an agreed schedule
- Device lifecycle management, including onboarding and offboarding
- Identity and access management for Microsoft 365 and Entra ID
- Backups with a documented live restore test every quarter
- Monthly reporting on SLA attainment, tickets, patching, backups and open risks
- A named engineer and account lead, with a quarterly business review
What's quoted separately
Every proposal lists exactly what is in and out of scope.
- Projects such as migrations, office moves, network refreshes and Microsoft 365 security reviews
- Compliance readiness programmes
- Hardware purchases and third-party software licences, unless your proposal states otherwise
What affects your price
| Factor | Why it matters |
|---|---|
| Number of users and devices | The main basis of the monthly fee |
| Number of offices and countries | More sites mean more network equipment and on-site coordination |
| Compliance needs | Frameworks such as SOC 2, GDPR or NIS2 add controls, evidence and reporting |
| On-site requirements | How often you need hands on site, and where |
| Fully managed or co-managed | Co-managed work is scoped around what your internal team keeps |
Pricing for offices outside the US
Offices in Europe use the same per-user or per-device model and the same SLA as US offices. On-site needs in each city are scoped into your proposal, based on the vetted local field partners we use there. See our service areas.
What happens after you sign: the first 30–45 days
- Weeks 1–2: Discovery. We map every user, device, licence and network component, and write your runbook.
- Weeks 3–5: Tooling and policies. Monitoring, device management, security policies and backups are rolled out in agreed change windows.
- Month 2 onwards: Steady state. Monthly reporting, a named engineer, and your first quarterly business review.
Pricing FAQs
No. A per-user price only means something once we know what each user needs. We price per user or device after the free review, and most small and mid-sized clients land between US$1,500 and US$8,000 a month.
Onboarding work is scoped in your proposal, so you see any one-off costs before you sign.
Yes. Because pricing is per user or device, it moves up or down with your headcount.
The model is the same. On-site needs in each city are scoped into the proposal.
It usually costs less because your internal team keeps part of the work. The exact split is agreed in the review.
Get a scoped quote
Book a free 60-minute infrastructure review and we'll come back with a scoped assessment and price.
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